Return Policy

At Squishd, we want you to feel cozy and confident with every purchase. If something isn’t working as it should, we’re here to help.

Eligibility for Returns

We offer returns within 30 days of receiving your order.

Because our products are delicate electronic items, returns are only accepted for products that arrive defective or do not function properly.

What We Require

To process a return, please provide the following:

  • A short video clearly showing the issue or the product not working
  • Photos of the product from multiple angles
  • Your order number and full name

This helps us quickly verify the issue and offer you the best resolution.

Non-Eligible Items

We cannot accept returns for:

  • Working products
  • Products damaged due to misuse
  • Items that show signs of wear unrelated to manufacturing defects

Approved Returns

Once your return request is approved, we’ll provide detailed instructions for sending the item back or, in some cases, offer a direct replacement depending on the situation.

Our Promise

Your glow friend should bring warmth and comfort — not stress. If something’s wrong, we’ll make it right.

Please Read

At Squishd., we want you to feel cozy and confident with every purchase. If something isn’t working as it should, we’re here to help.

Eligibility for Returns

We offer returns within 30 days of receiving your order.

Because our products are delicate electronic items, returns are only accepted for products that arrive defective or do not function properly.

What We Require

To process a return, please provide the following:

  • A short video clearly showing the issue or the product not working
  • Photos of the product from multiple angles
  • Your order number and full name

This helps us quickly verify the issue and offer you the best resolution.

Non-Eligible Items

We cannot accept returns for:

  • Working products
  • Products damaged due to misuse
  • Items that show signs of wear unrelated to manufacturing defects

Approved Returns

Once your return request is approved, we’ll provide detailed instructions for sending the item back or, in some cases, offer a direct replacement depending on the situation.

Our Promise

Your glow friend should bring warmth and comfort — not stress. If something’s wrong, we’ll make it right.